Refund and Returns Policy

Return & Refund Policy

We operate a direct cross-border sourcing and wholesale business between China and the United States. As a professional sourcing agent, we source all products directly from verified manufacturers and arrange direct factory-to-customer shipment to offer clients the most competitive factory pricing and reliable product quality.

To ensure stable supply chain operation, transparent transactions, and consistent service quality, we have formulated the following official return and refund policy for all orders placed on our website:

General Policy Rule

We highly value honest and hassle-free transactions and always encourage full communication prior to purchase. No returns, refunds, order cancellations, or exchanges will be accepted once your order has been shipped. All sales are considered final after shipment. We do not support unreasonable return or refund requests, as cross-border bulk sourcing and international logistics involve fixed factory procurement costs, logistics arrangements, and irreversible supply chain procedures.

Exceptional Circumstances

Returns or refunds will only be considered if the issue is directly caused by objective force majeure events that are beyond our control. Eligible scenarios include verified severe factory production defects, wrong item shipment on our part, or other uncontrollable objective issues confirmed with valid proof. Each eligible case will be reviewed and resolved on an individual basis. Please message us directly should you believe such a case applies to your order.

Pre-Purchase Reminder

We advocate a happy and transparent ordering experience for every client. We strongly recommend that you fully confirm all product details, specifications, quantities, and personalized requirements with our sales team before completing payment. Please resolve all questions and concerns in advance to avoid unnecessary disputes after order confirmation and shipment.

By placing an order on our website, you fully understand and agree to our return and refund policy above.